The following terms apply wherever the Consumer Guarantees Act 1993 (in New Zealand) or the Competition and Consumer Act 2010 (in Australia) do not apply, or when the following terms are not inconsistent with those Acts.

The Manufacturer (Abbott) warrants that the Abbott Diabetes Care Blood Glucose Monitor (Meter) shall be free from defects in material or workmanship for 5 years after the date of purchase provided it is not modified, altered, or misused. This 5 year warranty extends only to the original purchaser and is not assignable or transferable, and shall not apply to auxiliary equipment or disposable accessories. Abbott warrants to replace any defective or non-performing Meter with the same or most similar model Meter available as determined by Abbott.

Abbott warrants the performance of the Meter for 5 years after the date of purchase in accordance with its specifications if it is used as directed and provided that the failure to perform or misperformance of the Meter has not been caused in whole or in part by the use of test strips that are not the test strips manufactured by Abbott.

For meters sold in Australia only:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you need to make a warranty claim to Abbott, you may contact our local Customer Care through hotline or email. Abbott shall bear all costs associated with delivery of replacement meters to customer and the return of defective meters to Customer Care.

Nothing in these terms is intended to have the effect of contracting out of the provisions of the Consumer Guarantees Act 1993 (in New Zealand) or the Competition and Consumer Act 2010 (in Australia) except to the extent permitted by those Acts.


i) Abbott Diabetes Care Ltd, Range Road, Witney, Oxon, OX29 OYL, UK, Telephone: 0500-467466, is the manufacturer for Optium and Precision products.

ii) Abbott Diabetes Care Inc, 1360 South Loop Road, Alameda, CA 94502 USA, Telephone: 510-749-5400, is the manufacturer for FreeStyle products.

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